Refund policy

Refund Policy

At Mochi Paws Co., every item is handmade with care. Because of the nature of our products, please review our refund policy carefully before placing your order.

All Sales Are Final

Due to hygiene and safety reasons, we do not accept returns or exchanges on wax melts, soaps, or any other personal care items.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

To help us assist you quickly, include:

• Your order number

• Clear photos of the damaged item(s) and packaging

If approved, we will offer a replacement or store credit at our discretion.

Lost or Stolen Packages

Mochi Paws Co. is not responsible for packages marked as delivered by the carrier but lost or stolen afterward. We recommend using a secure delivery location.

Order Cancellations

Orders may be canceled within 12 hours of purchase, as long as they have not already been processed or shipped.

Contact Us

If you have any questions or concerns, please reach out to us at:
📧  officialmochipawsco@gmail.com

Thank you for supporting our small business 🐾💕